Standard UK delivery is free on orders over £50. Orders below £50 has a delivery charge of £3.95. We also offer express delivery. Order before
2pm for next day at £6.50.

We deliver to the whole UK (including Highlands, Offshore Islands & Northern Ireland. Excluding Isle of Man).

When your order is shipped from our warehouse, we will send you an email to confirm that it's on its way with a tracking number. You can check its progress in the delivery confirmation email.

Tracking information for standard 48h can sometimes take up to 24hrs to be available on Royal Mails website. Try again after 24hrs from when you have received your order confirmation. If you still can't see your tracking information please contact us.

We always aim to deliver your order between 1-5 working days after we have confirmed your order depending on what delivery method you choose. Note that delivery times are estimates and that deliveries could take longer.

We do not dispatch on weekends or bank holidays. To be able to receive your order with our express alternative you need to place your order before 2pm on weekdays (Monday - Friday). Orders placed on weekends (Saturday & Sunday) gets processed next weekdays (with exceptions for bank holidays). Sometimes during busy campaigns (such as sale) we might make the express delivery unavailable.

You can check the link daily from dispatch day to see the latest scans and updates about your delivery. If Royal Mail miss you, we advise to track your order again and book a redeliver directly. If you can see that your parcel has been delivered when you have not been home, make sure to check the tracking and the map of delivery location and if it has been delivered to the local office. Your parcel will be held there for 18 calendar days. Please contact Customer Support if you have any
more questions.

Goods are subject to availability. If an item is missing from your order, please check your emails to see if we have sent you information about an item out of stock. If out of stock occurs we will send you an email to inform you of this and refund the unavailable item. 

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure. Learn more about our store's safe checkout experience (powered by Shopify) here.

We accept payments from major credit card companies like, Visa,
Mastercard, Klarna, Paypal, Apple Pay, Google Pay & Clearpay. When paying with Apple Pay or Google Pay it is the shipping address within these settings that is used.

Oatbear offers Klarna payments as a safe payment option. By providing information at checkout and by clicking "Complete order" you agree to our Terms and Conditions. With Klarna, you can choose several ways to pay with Klarna payment options. Pay Now, Pay Later in 30 days or Pay in 3 instalments.

If your order hasn't been dispatched yet, we are happy to amend this for you.

Please reach out to our customer care team, if the order is not dispatched it may be possible to change.

Yes, you can enjoy 10% off your first order with us. Simply subscribe to our newsletter for a welcome discount.

If you have a voucher or discount code, this can be applied at the checkout.

We hope you are happy with your order, but in case you have changed your mind we have a 30-day return policy, starting from the date you received your item.

If 30-days has gone by since your purchase, unfortunately we can't offer you a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging. If you have received an error with your order, this must be notified to us within 7 days of receipt of your order. 

Please note, gift cards, gift boxes and personalised items are non-returnable.

We only replace items if they are defective or damaged. Please place a new order for the item and return any unwanted items. 

The refund will be made through the payment option you chose. Please note that all shipping charges are non-refundable.

We aim to process returns quickly and notify you by email once done. Refunds usually take 3-5 working days from the time we receive your return. During busy periods, it may take up to 14 days.

You will be refunded to your original payment method. Refunds for gift card payments are credited back to the gift card first. 

Yes, if you have proof of purchase we can provide a credit note for the returned item. Please note this is subject to our returns policy.